Operational empathy is not sympathy. It is the act of listening and understanding the operations. It is the constant reminder that manufacturers manufacture. It is the act of staying close enough to the floor to sense things such as fatigue, complacency, and momentum.

Since 1996, college football has not experienced a tie. Instead, the emotions of a game get carried into overtime. The current college football student body was not even born when the last time a tie occurred. Could this be why fans seem to be rushing the field after a victory more than ever before? Have we lost the value of a regular season win, at the expense of removing the emotions learned from a tie? This blog looks at this history, and considers what we have lost withou

Leaving a job is common. Leaving a legacy is rare. This blog explores why how you leave may matter just as much as how you arrived—and what it means to transition with purpose.

As virtual meetings become a permanent fixture of modern work life, organizations must grapple with a subtle but critical challenge: emotional disengagement. This blog explores how virtual platforms often fail to engage the amygdala, the part of the brain responsible for processing emotion and forming memories. When the amygdala isn't engaged, it leads to reduced retention, motivation, and collaboration.

The goal of a leader is to make their team feel special. A recent activity existed in a company where they made a tempered version of a "signing day" for recent co-ops that were signing a full time employees. The importance of the event humbled many with the response of one of the employees when asked to describe the experience.

These are my Top 10 lessons learned from the service industry that are applicable to manufacturing.

Growing up in Texas, I vividly remember finding a Lubber Grasshopper struggling in the middle of Pine Island Bayou on a hot and muggy...

This morning was 14 degrees Fahrenheit, yet the sun showed off its superpower by making the recent 4 inches of snow sparkle in every...

Read any report, and the collateral damage of COVID can be seen and felt everywhere. Read research on COVID’s impact on workplace morale,...

Like many people, I would have to imagine that most of us get sick of the same stagnant training approach that has been in place for what...

Summertime brings beaches, vacations, warm air, and outages. Outages, for some of us, are the time of year when we shut down assets and...

Tina Fey has been referenced as using an activity that gets you in the mindset of creativity and invigorated imagination for improv. It...